Last updated: July 2026
We want you to be satisfied with your order. This policy explains how returns, exchanges, and refunds work for orders placed with S.Y.E.D Garment & Co.
Because custom fabric, printing, embroidery, and bulk production orders are made to your specification, they are not eligible for return or refund once production has started, except in the case of a manufacturing defect or an error on our part (e.g. wrong size, wrong print). Always review and approve samples, specs, and artwork before confirming a bulk order.
Sample orders are generally final sale, as they're intended for evaluation before a bulk commitment. Any exceptions will be agreed in writing before the sample is shipped.
If your order arrives visibly damaged from shipping, keep all packaging and contact us within 48 hours of delivery so we can file a claim with the carrier and arrange a resolution.
Approved refunds are returned via the original payment method where possible. Processing times depend on your bank or payment provider once we've issued the refund.
Email us at info@Syedgarments.com with your order details and the issue — we'll guide you through the next steps.